| Returns & Exchanges policy |
| For info call: 1-917-673-3891 |
footwear. Please ensure that your returned items are new, unused and have all tags still attached. Please include all packaging (i.e. shoe boxes, dust bags, tags etc.) with your return. We will not accept returns that are without tags, damaged, used and/or altered. Sale Items including unused footwear are returnable. These are subject to the same requirements as regular priced items. EXCHANGE POLICY Customers will have 7 days from receipt of your order to exchange an item. We can only exchange an item for a different size of the same style. FAULTY GOODS If you’ve received damaged, faulty goods (where a manufacturing fault has occurred), we will exchange the faulty item for the same size & style (subject to availability). Please notify us at olivier@howtomakebootsfromyourgarage.com immediately, so we can make arrangements to repair the item or reserve in-stock items for you. HOW TO RETURN/EXCHANGE ITEMS? 1) Sign into http://www.howtomakebootsfromyourgarage. com/returnandexchangepolicy.html/ and fill up the form. Described the items you'd like to return or exchange. Write the reason for your return or an available size to exchange. Agree to our Returns & Exchange Policy. Submit your request. 2) Call UPS to collect the package (1-800-PICK-UPS), or drop off the package at your nearest UPS location (www.ups.com). If you choose for UPS to pick-up your package, they will bill you directly for their collection fee. 3) We will notify you by email once your return has been received and processed. |